QuickBooks is an accounting software that records transactions in real-time and stays connected to the internet to sync data with the servers. It becomes troublesome to utilize the software in case its internet access is blocked by random issues. QuickBooks Error 12002 signifies the software isn’t able to maintain a stable connection with the internet. If you also run into this issue on your QuickBooks, keep reading the blog to discover its causes and the methods you need to kick out the error from your computer.
Get easy troubleshooting directions from a QB professional at 1-855-856-0042 to rectify the error quickly.
Reasons
This error code pops up on the screen when QuickBooks fails to establish a stable connection with the internet. The potential reasons your QBDT suffers due to this connectivity issue are given below in detail-
The incorrect SSL & TLS settings block internet access of all the Windows applications on your PC.
The web browser you use for accessing the internet is third-party, leading to compatibility issues while executing QB functions.
The internet speed delivered by the network connection on your system is too low to run QuickBooks efficiently.
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Solutions
You’ll face problems executing internet-related tasks like downloading updates or sending payroll until you remove the issue. We have mentioned some effective techniques below which you can apply to tackle the issue-
Solution 1- Arrange TLS & SSL settings correctly to prevent network connectivity issues
Secure Sockets Layer (SSL) & Transport Layer Security (TLS) are Windows security protocols to prevent your PC from getting damaged by blocking malware and keeping your data safe when you send it through the internet. However, these settings can also stop your PC applications from connecting to the internet if not configured. QuickBooks can face trouble due to this error if it can’t connect to the Intuit servers to download the updates or execute any internet-related task. You can fix the settings by applying the steps given below-
Open the Run window on your system by pressing the Windows+R keys.
Ensure the search field is blank and type ‘inetcpl.cpl’ before pressing Enter.
Go to the Advanced tab in the Internet Properties window and tap Advanced Settings.
Move down the settings list to locate TLS & SSL.
Mark Use TLS 1.2 & Use SSL 3.0 checkboxes and leave all the other checkboxes unmarked.
Tap Apply to save the settings and close the Internet properties window.
If your QuickBooks displays this error code again, move to the next solution.
Solution 2- Set up your Web browser settings in Windows correctly
This issue can also emerge if you use a third-party web browser unsupported for integration with QuickBooks. In such cases, the software fails to access the internet, and online tasks get blocked by this error code. You can tackle the QBDT issue using these steps-
Go to your control panel and navigate to the Apps option.
Click Default Apps and select the Web Browser option.
Select either Microsoft Edge or Internet Explorer as the default web browser of your system and try the QBDT task again.
Conclusion
This blog tells us why QuickBooks Error 12002 emerges and blocks the online accounting tasks in the software. We also discussed the appropriate methods to resolve the connectivity error and hope you’ll use them to prevent QBDT from getting blocked by issues.
Speak to a QB expert at 1-855-856-0042 for further assistance to troubleshoot the issue.
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